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Commercial Insurance cold calling script (free template)

Commercial insurance prospecting is all about the renewal date. This script reaches the business owner, learns their coverage and renewal timing, and books a coverage review or a callback 60–90 days before renewal.

THE SCRIPT

OPENER

Hi [First Name], my name is [Your Name] and I'm with [Company], a commercial insurance agency that specializes in helping contractors and trucking companies like yours. Who handles your business insurance?

PERMISSION

Can I take just 30 seconds of your time to discuss your current coverage?

DISCOVERY QUESTIONS

  1. What types of commercial insurance do you currently have in place, such as general liability, commercial auto, and workers comp?
  2. How is your relationship with your current insurance carrier?
  3. What's your renewal date looking like?
  4. Have you experienced any claims or rate increases recently?
  5. How many employees or fleet vehicles do you have?

THE PITCH

As we approach renewal season, I'd like to offer you a complimentary coverage review to ensure you're adequately protected and potentially saving on costs. This review can help identify areas where we might be able to improve your coverage. Would you be open to discussing this further?

OBJECTION HANDLING

"We're covered"

I understand, but a fresh review can help confirm you're adequately protected. Are there any changes in your business that might impact your coverage needs?

"Happy with our broker"

That's great, but a second opinion can provide additional insights. Can you tell me a bit about your current broker's strategy for your renewal?

"Call me at renewal"

I'd be happy to follow up then, but some changes can be made before renewal. Would you like me to send a calendar invite for a pre-renewal review?

"Rates"

I understand rates are a concern. Our review can help identify potential savings opportunities. Are rate increases a major concern for you this renewal?

"Not sure if we need to change"

That's completely understandable. A coverage review can help you understand your current coverage and identify potential gaps. Would you be open to discussing this further?

THE CLOSE

Would [Day] morning or [Day] afternoon work for a 15-minute coverage review, so you have options well before your renewal? And is [Phone] or email the best way to send the invite?

VOICEMAIL

Hi [First Name], this is [Your Name] from [Company]. I'm reaching out to offer a complimentary coverage review before your commercial insurance renewal. I'd love to discuss how we can help ensure you're adequately protected. Call me back at [Phone].

WHEN TO CALL

Mid-morning on weekdays reaches owners best. Contractors and truckers are often easier to reach early (7–9am) before they head to job sites.

TIPS FOR THIS LIST

  • Best times to call are usually during business hours, 10am-4pm.
  • Contractors and trucking companies often prioritize cost savings and coverage adequacy, so be prepared to discuss these topics.
  • Avoid making assumptions about their current coverage or broker relationships – instead, focus on asking open-ended questions to understand their needs.

Replace the [bracketed] parts with your details. Lines marked "Only if true" should only be used when they're accurate.

FAQ

Commercial Insurance cold calling, answered.

What is the key question on a commercial insurance cold call?

"When does your policy renew?" The renewal date tells you exactly when to call back with a quote.

How do you handle "we're covered"?

Agree that they should be, then ask when it renews and whether they would like a second look before it does.

Can an unlicensed caller set insurance appointments?

Callers can book reviews and capture renewal dates, but quoting and coverage advice must come from a licensed producer. Check your state's rules.

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